Frequently Asked Questions and Help Site Map Creating your auction During the Auction After the Auction How do I find out who won my auction? How do I handle shipping and payment? What happens if I can't contact the Buyer via email? What if the Buyer backs out? What happens if no one bids on my item? My reserve wasn't met, can I sell anyway? How do I pay Islamo ? How do I find out who won my auction? We'll email both you and the Buyer at the end of the auction. However, you can also view the winner's details by looking at your auction page or by running an Auction Results report that will detail all of your auction results. How do I handle shipping and payment? When you created your auction, you should have specified how far you are willing to ship your item and the kind of payment you are willing to accept from the buyer. You should contact the buyer within four days of the close of your auction, and let him know: Your address Accepted payment method Shipping costs (if the buyer is paying shipping) The buyer should send you payment within four days of receiving your email. Once you receive payment, then you should immediately send the item to its new owner. What happens if I can't contact the Buyer via email? Sometimes people travel unexpectedly, have trouble with their computer, etc. Bear in mind that many people don't (or can't) check their email daily. We ask that you allow people four days to reply to your email. If after that time you haven't heard from the Buyer, please email us and we'll do our best to put you in touch. What if the Buyer backs out? If you haven't been able to establish contact with the high bidder, and have allowed at least four days for them to respond to your email, contact us. We'll do our best to help you complete your transaction with the winning bidder. If the transaction does not complete, you may register your comments about the buyer through the Members' Rating system. We depend on our Members' feedback, and your experience with a bidder will save others from trouble down the road. What happens if no one bids on my item? We hope that doesn't happen! But, if it does, use it as a lesson and try again. Usually, items do not receive bids when the starting price is too high, or the description does not completely describe the item, or it is placed in an inappropriate category. You can easily re-post your auction, so why not try again? Go to Sellers Info to repost your auction. View your entire list of auctions if there is more than one item to be re-listed and select the item you wish to re-list. We will charge you if you wish to list your item on the home or category pages when re-posting. My reserve wasn't met, can I sell anyway? Reserve Auctions are only considered successful when the reserve price has been met. We recommend that you re-list the item for another seven days with an opening bid matching the highest bid received on the initial offering or the lowest price you are willing to accept. How do I pay Islamo ? When you registered with Islamo, you have provided us with your credit card details. We'll use these to bill you for any fees. If you don't find the answer you need here, please use our Contact formular.

Fee Schedule for Auction/For Sale Listings It's free to register, bid, browse, search and list items for sale with Islamo. But, we do charge you for the optional special services as bold-auction-title, featured auctions, etc. Seller Fees All fees are in EURO, are subject to change and are inclusive of the german tax (Mehrwertsteuer). Fees charged to sellers for special listings, including all enhancements, are as follows: Standard Listing: FREE Enhancements incur the following fees: Boldface Title: 0.05 EUR First Photograph: FREE Additional Photographs: 1.00 EUR Feature in Category: 0.50 EUR Featured Listing on Homepage 2.50 EUR Repost Listing: FREE When you registered with Islamo, you may have provided us with your credit card details. We'll use these to bill you for any fees on Auction or For Sale listings you host on our site on a monthly basis. Electronic invoices will be sent out once a month attached via email. Buyer Fees: There are no buyer fees charged by Islamo. All Members are responsible for maintaining accurate sales records and for paying all applicable fees and for all costs incurred by the Member to use the service. Definitions Boldface Title Listing title appears in bold font to get your lot more attention. Feature in Category Listing appears on the category page as a featured lot. Featured Listing When you choose this option your listing will feature on the homepage of the Islamo website. Featured listings are the most coveted real estate on the Internet, for the right item, this enhancement is the only way to go! Fees are non-refundable. Read more about Adjustments and Credits. You can view full details of your account by selecting 'Seller Information'.